خلاصہ

Mid-level ICT Manager/Project Manager
ITIL4, CCNA Microsoft Azure Administrator Associate (az104) Certified
I am a creative, seasoned, results-oriented, self-sufficient and self-driven ICT professional poised in ICT Infrastructure, Operations, Customer/Helpdesk Support, Servers and Network Management. I have over 18 years of specialized ICT experience working with the corporate sector, private industry, and government. and United Nations (The World Bank, UNESCO, WFP, IFC, WHO, JICA, CRS, DHL, Orient Energy Systems Bestway Cement etc.) Ability to lead team(s), manage deliver IT-related projects with RBM approach, ability to multi-task, react quickly to shifting priorities and meet deadlines. Committed to availability and functionality of ICT systems, effectiveness and efficiency and product/service delivery.
Areas of Expertise
Project Management, Time Management, Teamwork, Leadership, Services Management
________________________________________


ICT, IT ISMS Management
Information Systems/Servers
Network AD Audit
Server/Client Operating Systems (OS)
PABX Call Centre
Backup Disaster Recovery
Pfsence, TMG Fortinet
Cryptography (encryption/decryption etc) Networks (LAN/WAN/WLAN/WIFI/MAN
Customer Service / Customer Support
ICT4D IT Project Management
IP CCTV, Access Control
Networks (Routing Switching)
ICT Documentation
Virtualization (Hyper-V, VMware V-Canter)
ERP MS AX Dynamic SAP
Incident Response Awareness Training
Third-party Management ICT Supply Logistics
Procurement / Asset Management
Power (Generator, UPS, Stabilizers, Solar)
Training, Team Building Leadership
Risk Assessment Management
MS Azure (AD, 365 Microsoft)
Security Policy and Procedures

Languages English (Primary, Fluent), Arabic (Basic), Urdu/Hindi (Fluent)

پراجیکٹس

Call Centre
Orient Energy Systems
Build Local Area Network projects in the following offices.

تجربہ

کمپنی کا لوگو
IT MANAGER & SPECIALIST – INFRASTRUCTURE & OPERATIONS
EMUMBA (PVT) LTD
جون ۲۰۲۴ - موجودہ | Islamabad, Pakistan

Leading ISO 27001 & 9001 Certification Project:
 

Implemented Information Security Management Systems (ISMS), including SIEM, ESET antivirus, and network monitoring solutions (PRTG, Ntopng, ManageEngine), as well as IDS/IPS for enhanced network security.
Implemented Quality Management Systems (QMS) and managed service desk operations, including IT Service Management (ITSM) and IT Asset Management (ITAM) for effective service and asset management.
Managed and troubleshot OpenVPN, and Pfsense firewalls.
Conducted audits of Active Directory, file servers, and backup systems to ensure compliance and data integrity.
Implementation of Unifi UDM-SE and UDM-Pro, including configuration of Unifi Access Points to support over 350 users in accordance with industry standards.

کمپنی کا لوگو
DEPUTY MANAGER IT INFRASTRUCTURE
Bestway Cement Limited
فروری ۲۰۲۳ - جون ۲۰۲۴ | Islamabad, Pakistan



In my capacity as the IT Deputy Manager of Infrastructure & Operations at Bestway Group, I have effectively overseen a dedicated team responsible for the strategic planning, implementation, and maintenance of vital IT systems and infrastructure. My extensive expertise encompasses the management of data center operations, network infrastructure, cloud services, and cybersecurity programs. Furthermore, I have successfully orchestrated the execution of multiple IT projects, ensuring both punctual delivery and the highest standards of work quality.

As the Infrastructure and Operations Advisor for Bestway Group, encompassing Bestway Cement Ltd, Bestway Well Pharmacy UK, Bestway Wholesale UK, and Bestway Renewable Technologies, I provided leadership and oversight for key locations, including the Bestway Cement Head Office, DR Site, and five plant offices in Pakistan. My responsibilities extended to ensuring the continuous delivery of ICT Lights-on Services.
IT Help Desk setup and implementation (ManageEngine Service Desk) & Direct Access VPN Server 2019.
Managing Azure Active Directory (Implementation of Policies through Microsoft Intune.
Microsoft Azure Cloud Support (WELL’s Pharmacy & Wholesale _UK based Bestway Business).
Management and troubleshooting of Surveillance systems (IP CAM, CCTV & NVR).
Open-source PF-Sense firewall configuration for placement of Zimbra and spam controlling
Juniper SRX1500 firewall Configuration (DMZ Rules & Routing).
Installation and configuration of network devices i.e. Cisco routers & switches (4000 300, 2800)
Configuration of Virtualization on Microsoft Hyper-V & VMware - EXSI 7.0 & V-Center management Ver 7.0.
Implementation & Configuration of RUCKUS Wireless APs & Controllers in Bestway 


کمپنی کا لوگو
Asst.Manager IT
Orient Energy Systems
جنوری ۲۰۱۲ - جنوری ۲۰۲۳ | Islamabad, Pakistan


Overall management and supervision of Islamabad & Peshawar offices.
Administration, installation and maintenance of all the servers (2008, 2012, 2016 & 2019) including Active Directory, Security Policies, File & Print, proxy, ISA/TMG 2010, Mcafee Server and application servers. Also responsible for weekly and monthly backups of all the servers.
Planning, designing and management of network (LAN, WAN, MAN etc.) and management of network devices (Cisco, Juniper & Fortinet) & Create internet policy for Visitors, Company Top Management and Employees.
Installation, configuration, and management of the security telecoms i.e.  Panasonic PABX/Exchange, CCTV and Biometric Entry and Attendance System etc.
Build and maintain healthy relationships with other business sector, vendors and ISPs.
Maintenance of IT setups in official guesthouse and make sure the availability of smooth internet connectivity 24/7.
Provide IT related Support of 150 plus OES Users WIN 7, 8 & 10 /Office 2010, 2013, 2016& 2019 Outlook /Cummins & GE Generator, HVACR, CCTV, PABX, Fire & Security Panel related software etc.

کمپنی کا لوگو
ICT Officer (OUTSOURCED THROUGH MUSHKO PVT. LTD)
Nestle Pakistan Limited
اگست ۲۰۱۱ - جنوری ۲۰۱۲ | Islamabad, Pakistan

• Responsible for IT Operation in North Sites i.e. Afghanistan, Peshawar and Jhelum Sales Offices.
• Maintain data backup and restore testing.
• Coordination with teams in Nestle Sydney and nestle HO Lahore for day to day IT matters.
• Implementation of projects with coordination of teams in HO.
• Monitoring of IT services with the help of various health checks.
• Maintain IT Assets Inventory
• Pre EXE Server ( Installations of windows Vista & all Nestle related Software’s)
• I VPN ( Configuration of IVPN Clients)
• Nestle Standard software’s. (Server patches ,SAP, Outlook & I. Pass)

کمپنی کا لوگو
IT & Admin Officer
Tyco International (Fire & Security)
مارچ ۲۰۰۸ - مئی ۲۰۱۱ | Islamabad, Pakistan

• Overall supervision of IT & Admin sections.
• Supervising a team of 15 staff under my direct supervision.
• I am responsible for IT related matters i.e. User Support, Evaluation, Planning, Budgeting, Purchases, Troubleshooting, Server/PC Administration, CCTV and other security related devices configuration and training of local users and clients.
• My responsibilities also included Office Administration for proper implementation of Company’s Policies and Regulations, General Administration, HSE Requirements, Attendance and liaising with other branch offices and vendors / service provider’s relations.

کمپنی کا لوگو
Resident Engineer
DHL Logistics (Formerly Exel Pakistan Pvt. Ltd.)
جون ۲۰۰۷ - مارچ ۲۰۰۸ | Islamabad, Pakistan

Resident Engineer (assigned by NDS Technologies in IT Helpdesk Unit)

• Over all Supervision of the IT Section.
• Troubleshoot Hardware and Software & Networking
• Day to day feed back about IT report and data status Responsibilities includes designing and maintaining an information system to monitor the progress.
• Analyzing the gathered information, to derive conclusions and suggest recommendations hardware and software.
• Furthermore, I am responsible for providing training to the staff

کمپنی کا لوگو
Network Engineer
NDS Technologies Pvt. Ltd.
فروری ۲۰۰۵ - مارچ ۲۰۰۸ | Islamabad, Pakistan

Build, Organize and Configure Network Projects. [LAN’s Cabling, installation of switches, Patch Panels and Face plates. Configuration and management of LAN.]

• Troubleshooting related to Hardware and Software of LAN, workstations (clients), Laptops and Docking stations, Printers, Faxes and Photocopiers etc.]
• Troubleshooting of Dell Servers (Power Edge 1800, 2400, SC1420 etc.)

Served in following offices regarding LAN, WAN, Desktops, Note Books, Troubleshooting, Viruses etc.:
The World Bank, Tullo, MARI Gas, JICA, United Nations Development Program. (UNDP), International Finance Corporation. (IFC), World Food Programme (WFP, Islamabad) Ministry of Interior., British Council, Catholic Relief Services. (CRS), Tullow Oil., Kohinoor Textile Mils Limited. (KTML), Nortel Networks, International General Insurance. (IGI), Mari Gas, Saadi Cement, United Nations Educational Scientific and Cultural Organization (UNESCO)

کمپنی کا لوگو
Hardware Engineer
Gerry’s Soft Logic Islamabad
جنوری ۲۰۰۴ - فروری ۲۰۰۵ | Islamabad, Pakistan

I have been working at Gerry’s Soft Logic as Hardware Engineer. At the office I was responsible for :

• Build, Organize and Configure Network Projects. [LAN’s Cabling, installation of switches, Patch Panels and Face plates. Configuration and management of LAN.]

• Troubleshooting [Troubleshooting related to both Hardware and Software of LAN, workstations (clients), Laptops and Docking stations, Printers, Faxes and Photocopiers etc.]

During the period, I served in following offices regarding LAN, Desktops, Note Books, Troubleshooting, Viruses etc.:
Habib Bank, Askari Bank, Standard Charted, Ministry of Interior, ICI Paint, International
Finance Corporation (IFC), National Library, Qaid-e-Azam University, etc.

کمپنی کا لوگو
Page Maker
Daily Economic Times
جنوری ۲۰۰۲ - دسمبر ۲۰۰۳ | Islamabad, Pakistan

I have been working with Daily Economic Times for more than one year. Working with the paper’s team, I have been looking after filing, maintenance of daily transactions record and the page making as well.

During my assignment I have worked on various applications like Quark Express, Adobe Photoshop, Adobe Page Maker and Corel Draw etc.

تعلیم

Emerging Systems
سرٹیفیکیشن, ‎
CISCO - CCNA
مکمل
2021
Emerging Systems
سرٹیفیکیشن, ‎
نامکمل
2021
Emerging Systems
سرٹیفیکیشن, ‎
نامکمل
2021
Allama Iqbal Open University (AIOU)
بیچلرز, بیچلرز ان ٹیکنالوجی, Bachelors in Arts‎
Information Security and Network Administration
درجہ C
2010

پیشہ ورانہ مہارتیں

ماہر Active Directory
ماہر data analytics
ماہر Security Firewall & UTM
ماہر 3D Creative Skills
متوسط Accounts Coordination
ماہر Active Directory
ماہر Admin Server Management
ماہر Admirative Assistance
ماہر Advanced Windows Server Administration
ماہر Analytical Skills
ماہر Audio Visual Support
متوسط CCNA
ماہر Conservation Awareness
ماہر Creative Desing Skills
ماہر Cricket, Computer related search
متوسط Csutomer Services
ماہر Emil Writing Skills
ماہر End user support: L1 & L2
ماہر Excellent communication Good listening and
ماہر Handling Assignments
متوسط ITIL V4
ماہر LAN
ماہر MAIL SORTING
ماہر MCP
متوسط Microsoft Azure Administrator
ماہر Microsoft Office 2019
ماہر MS Desktop Customer Service
ابتدائی Network Security
ماہر Operating System Administration
ماہر Operational Tasks Handling
ماہر Oral Verbal communication
ماہر OS Troubleshooting
ماہر Production Quality Monitoring
ماہر Pursuing News Stories
ماہر Security Frameworks
ابتدائی SIP
ماہر Spreadsheet Navigation
ماہر TCP/IP
ماہر Technical Expertise
ماہر Typing Speed
ماہر VAn
ماہر VAS Support
ماہر Vmware etc Network En
ماہر VPN
ماہر Windows Systems Administrator
ماہر WinOMS CS
ماہر Wireshark 

زبانیں

متوسط انگریزی